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911 emergency services dispatch with CritiCall

Hire emergency dispatchers with greater confidence using public safety dispatcher skills testing designed to measure the operational, behavioral, and situational abilities candidates need to succeed in high-pressure PSAP environments.

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Explore CritiCall 3D
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Predict Hiring Success

Identify candidates with the operational, behavioral, and situational skills most closely linked to dispatcher job performance.
Support Defensible Hiring

Use validated, job-related assessments that help support fair, consistent hiring decisions for public safety agencies.
Test Anywhere Securely

Expand your applicant pool with remote testing and optional AI proctoring that helps maintain assessment integrity.

Hiring Solutions

Solutions built for public safety hiring

CritiCall 3D combines operational, behavioral, and situational assessments with validation and remote testing to help public safety agencies identify candidates most prepared for dispatcher success.

CritiCall 3D

Evaluate the whole dispatcher candidate through an integrated assessment battery that measures operational skills, behavioral traits, and situational judgment. CritiCall 3D helps agencies make more confident hiring decisions using assessments designed specifically for emergency communications.

Explore CritiCall 3D

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Dispatcher Skills

Measure the real-world skills dispatchers use every day, including multitasking, data entry, memory recall, map reading, call summarization, and decision-making under pressure. Assessments reflect the pace and complexity of public safety communications.

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Behavioral Assessment

Identify candidates whose behavioral characteristics align with the demands of emergency dispatch. Personality assessments help agencies evaluate traits associated with professionalism, resilience, communication, and long-term job success.

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Remote Testing & Validation

Test qualified candidates wherever they are with secure remote testing and optional AI proctoring while supporting consistent, job-related hiring through validated assessments built for public safety agencies.

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3215

# of clients

138529

# of test batteries

4500173

# of Test Links Generated

2394237

# of Applicants Tested

Supporting Capabilities

Strengthen your public safety hiring process

Beyond dispatcher skills testing, TestGenius provides the tools public safety agencies need to administer, validate, and manage assessments with greater confidence throughout the hiring process.
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See Resources
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Assessment Delivery

Remote Proctoring

Expand your candidate pool with secure remote testing and optional AI proctoring that helps protect assessment integrity while giving applicants the flexibility to test from approved locations.

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Hiring Confidence

Validation Tool

Support fair, job-related hiring with validation services that help connect assessments to dispatcher requirements and strengthen the defensibility of hiring decisions.

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Connected Workflows

Integrations

Connect TestGenius with your existing hiring systems to simplify candidate management, reduce manual work, and create a more efficient recruitment process.

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Public Safety Standards

Built around public safety hiring requirements

Public safety agencies face unique hiring requirements, high-performance expectations, and evolving industry standards. TestGenius supports dispatcher hiring with assessments, validation services, and testing workflows designed to help agencies make confident, job-related hiring decisions while maintaining consistency throughout the selection process.
Trusted partners and integrations that help streamline hiring.

 

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Resources

Public safety hiring insights

Continue exploring skills-based hiring with expert insights, educational resources, and practical guidance to help improve candidate selection and hiring outcomes.
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Read Our Blog
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Articles

Want Better Hires? Rethink the Way You Conduct Your Job Analysis

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Podcast

A Closer Look at Why You Should Consider Testing Applicants

Watch Episode
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Blog

How Proctored and Online Pre-Employment Tests Can Coexist

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Hire for the demands of emergency communication with TestGenius

Evaluate the skills and abilities dispatchers need to perform in high-pressure environments. See how TestGenius helps agencies make more informed, job-relevant hiring decisions.

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