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Enhance Your Hiring Practices And New Hire Retention With Employee Training
Online Microsoft® Office® Training Modules
TestGenius® now offers a Microsoft® Office® Training tool that features training for Word®, Excel®, Outlook®, and PowerPoint®. The training is interactive and flows progressively toward the achievement of each task. The program is elegant but simple. Microsoft® applications training modules include:
Word Training Module
Creating a Word Document
- Starting with Word
- Writing and Editing
Formatting a Document
- Formatting Text
- Formatting Paragraphs
Pages, Lists, and Tabs
- Formatting Pages and Changing Views
- Using Lists and Tabs
Tables and Graphics
- Working with Tables
- Working with Graphics
References, Links, and Mailings
- Creating a TOC, Index, and Other References
- Creating Links
- Using Mail Merge
Sharing and Customizing
- Sharing
- Customizing Word
- Master Documents and Subdocuments
Forms and Macros
- Creating Forms
- Using Macros
Excel Training Module
Creating and Editing a Worksheet
- Starting with Excel
- Editing a Worksheet
Formatting and Printing
- Formatting in Excel
- Viewing and Printing in Excel
Using Formulas for Functions
- Using Match Functions
- Using Statistical Functions
Advanced Functions
- Using Financial Functions
- Using Text, and Lookup & Reference Functions
- Using Logical, and Date & Time Functions
Automation, Protection, Collaboration, and Web Queries
- Reviewing, Sharing, Importing, and Connecting to the Web
- Automation, Security and Protection
Working with Tables, Charts, and Graphics
- Pivot Table
- Inserting and Formatting Tables and Graphics
- Working with Charts
Working with Data
- Filtering, Sorting, and Analyzing Data
- Checking and Validating Data
- Summarizing and Outlining Data
Outlook Training Module
Learning Features of Outlook
- Starting with Outlook
- Working with Email
- Working with Different Views
PowerPoint Training Module
Creating a PowerPoint Presentation
- Starting with PowerPoint
- Editing a Presentation
Formatting a Presentation
- Formatting Text
- Formatting Graphics
Tables, SmartArts, and Charts
- Working with Tables
- Working with SmartArts
- Working with Charts
Advanced Functionality
- Animations
- Working with Objects
- Working with Different Views
TactiCall® Public-Safety Dispatcher and Commercial Contact Center Agent Training Software
TactiCall® Training Software for dispatchers focuses on two very important job domains that are critical to maintaining public safety:
#1 Proper Speech:
- Maintaining Voice Clarity
- Using Proper Volume
- Speaking at a Proper Pace
- Selection of Appropriate Words
#2 Following Protocols and Procedures:
- Following Your Agency’s Step-Wise Processes
- Responding to Verbal Cues
- Consistency in Application Instructions